Refund policy

🔁 Return & Refund Policy – TeenStylo

At TeenStylo, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

✅ 30-Day Hassle-Free Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, with tags, and in its original packaging
  • The item must not be damaged after delivery
  • A receipt or proof of purchase is required

🚚 Return Shipping

We offer free return shipping on all eligible returns.
There are no return shipping charges for customers.

💰 Fees

  • No restocking fees
  • No hidden charges or deductions

🔄 How to Start a Return

To initiate a return, please contact us at:
📧 support@teenstylo.com

If your return is approved, we will provide:

  • Return instructions
  • The correct return address

Please note: returns sent without prior approval may not be accepted.

❗ Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

  • Personal care items (for hygiene reasons)
  • Custom or personalised products
  • Gift cards

🔁 Exchanges

The fastest way to get the item you want is to return your original item and place a new order once your return is approved.

🇪🇺 European Union Customers

If your order is delivered within the European Union, you may cancel or return it within 14 days of delivery without providing a reason, in accordance with applicable laws.

We also offer an extended return period of up to 30 days.

💰 Refunds

Once your return is received and inspected:

  • We will notify you of the approval status
  • If approved, your refund will be issued to your original payment method within 5–10 business days

Please note:

  • Your bank or card provider may take additional time to process the refund
  • If more than 15 business days have passed since approval, please contact us

🧾 Business Information

Business Name: TeenStylo
Email: support@teenstylo.com
Address: East Maitland, NSW 2323, Australia