Frequently Asked Questions
🛍️ Orders & Products
What kind of products does TeenStylo offer?
TeenStylo is a premium Australian streetwear brand offering hoodies, t-shirts, jackets, pants, shorts, and tracksuits — all curated for teens and young adults who want bold, modern style. Every product in our store is selected to meet our quality and brand standards.
Are your products true to size?
Our products follow standard sizing. We recommend checking the size chart on each product page before ordering, as sizing can vary between styles. If you're between sizes, we suggest sizing up for a relaxed streetwear fit.
Will the colors match the images exactly?
We do our best to present colors accurately. Minor variations may occur due to screen settings, lighting, and fabric dye batches. If you have questions about a specific product, contact us before ordering.
🚚 Shipping
Where are orders shipped from?
Orders are dispatched from our fulfillment centres and shipped directly to your door. TeenStylo is an Australian-owned brand.
How long does delivery take?
Orders are processed within 1–3 business days. Estimated delivery times are 7–15 business days depending on your location and the product. Some items may arrive sooner. Delivery timeframes are estimates and may vary due to carrier delays.
How much does shipping cost?
We offer free shipping on all orders over $50. For orders under $50, a flat standard shipping rate of $4.99 applies. Express shipping is available for $20.00 (4–8 business days) for eligible orders.
Do you ship internationally?
Yes — we ship to most countries worldwide. Free shipping on orders over $50 USD applies internationally as well. International shipping options will appear at checkout based on your location.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this to follow your delivery in real time via the carrier's website.
🔁 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original condition with tags attached. We do not accept returns on items that have been worn, washed, or damaged after delivery.
Is return shipping free?
Yes, we offer free return shipping for eligible returns within the 30-day return window.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method. You'll receive an email confirmation once your refund has been issued.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you.
🔐 Payments & Security
Is my payment information secure?
Yes. TeenStylo uses Shopify's encrypted checkout system — the same platform trusted by millions of businesses worldwide. Your payment details are never stored on our servers.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.
What currency are prices displayed in?
Prices are displayed in your local currency based on your location. Australian customers will see AUD. Currency conversion is handled automatically at checkout.
📩 Support
How can I contact TeenStylo?
You can reach our support team through any of the following:
- Email: support@teenstylo.com
- Phone / WhatsApp: +61 494 639 799
- Address: East Maitland, NSW 2323, Australia
- Business Hours: Mon–Fri 9:00 AM – 6:00 PM (AEST) | Sat 10:00 AM – 4:00 PM | Sun Closed
Our support team typically responds to emails within 24–48 business hours. For urgent matters, please include your order number in your message.
Is TeenStylo an Australian business?
Yes. TeenStylo is an Australian-owned and operated business based in East Maitland, NSW. We are committed to providing a safe, transparent, and trustworthy shopping experience for our customers.